Dear Valued BitWise Customer:

We are very pleased to announce some exciting news for all BitWise dial-up Internet customers. BitWise has partnered with an industry leader for the management of our dial-up customers. Our dedication to providing the highest quality of service remains our top priority, and we anticipate minimal changes and no disruption of service.

Here are some Frequently Asked Questions:

Q: Will my email address change?

A: No, your email address will remain the same.

Q: What changes will I need to make to my settings?

A: You will not need to make any changes to your current Internet settings.

As always, you may locate any updated information on www.bwsys.net

Q: Will my billing plan rate change?

A: All customers paying for service will not need to worry about rate changes at this time.

Q: Will the company’s name change?

A: Currently, we plan to retain the BitWise name as we recognize its solid presence in the marketplace.

Q: What number do I call for customer support?

A: We now provide a toll free 24-hour support line for our valued dial-up customers that enables you to have technical and billing support at your fingertips whether you are at home or traveling. The toll free number is: 1-866-259-3319.

Q: If I have other BitWise services such as: web hosting, phone service, or a T-1 line, who do I call for support?

A: For support of these services, please call: 1-877-976-0711.

We pride ourselves on providing state-of-the-art Internet technology to consumers and businesses. Our goal is to offer the highest quality Internet access available, and the best customer support in the industry. We will be introducing several new features including 24-hour customer support, online chat support, web acceleration tools, and Spam prevention tools. We appreciate you as a customer and look forward to serving your future needs. From all of us at BitWise, we wish you a Happy New Year!

Best Regards,

The BitWise Management Team